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Sidekick Shells FAQ's

Table of Contents:

Sidekick Shell Questions:

Payment Questions:

Shipping:

Website:

Customer Service:

Sidekick Shell Questions:

  • I've got my cool new shell - now how do I install it?
    Press and hold the power button for three seconds to turn your Sidekick off. Turn the device over. With the camera at the top, slide the end-cover to the left with your left thumb, while carefully pressing the notched line, and lift the end-cover to remove it.



    Slide the battery cover to the right by carefully pressing the notched line on the cover with your left thumb. Lift the cover to remove it.



    Take your new end-cover and slide it back to the original position.



    Replace the battery cover by aligning its notched line with the notched line on the end cover and sliding it back into place.



    Turn your Sidekick back on.
  • What's the difference between a skin and a shell?
    Skins are an adhesive vinyl that you can apply to a device.

    Shells are actual parts, manufactured specifically for the Sidekick, and printed with the design and images you choose.
  • Can I change the image on my shell if I decide I want something new?
    Nope. Shells are permanently printed with the design and images you choose. Of course, you can buy a new shell whenever you like.
  • How durable are the shells?
    Printed shells are manufactured to the same standards used for the original shell that came with your Sidekick.

    Accidental drops or dings can damage a printed shell in the same way as they would the original shell.

    The design is directly printed on the shell, so it won't peel off.
  • Can shells be reused?
    You bet! You can change your shells whenever you like. Let your Sidekick's shell mirror your mood, style, or outfit of the moment.
  • Will the shells work on any other device?
    Nope. Sidekick shells are manufactured specifically for this version of the Sidekick.
  • My shell is dirty...how do I clean it?
    Use a soft dry cloth and remove oil and dirt.

Payment Questions:

  • Can I order without a credit card?
    We currently only allow online orders using credit cards as the payment method.

    Don't have a credit card?
    You can purchase a Pin Card from a T-Mobile retail store that can be used to redeeem Sidekick Shells on the website.
  • How do I use a Sidekick Shell Pin Card?
    • 1. Select the product and design that you wish to purchase
    • 2. Add selected product to your shopping cart
    • 3. Checkout and enter you PIN Code on the order payment selection page.
    Note: If there is not enough credit on your PIN Code, the checkout system will ask you to make up the difference using a credit card. If there is a balance remaining on the PIN Code after you place your order, you may use it on a future purchase.
  • Currency Exchange
    Currency exchanges are done at the time of purchase through your credit card company. Please contact your individual issuer for details on their currency conversion rates.
  • What is the Sidekick Shell Return Policy?

    There are two different policies depending on what type of shell you have purchased.

    • 1. On-Demand Shells - "On-Demand shells" are any custom shells made using the customizer in the "Create Your Own" section or selected from library of designs in the "Browse Shells" section of the website. - No Refund or Exchanges for these types of shells
    • 2. Premium Sidekick Shells - "Premium Sidekick shells" are shells also sold at T-Mobile retail stores, found in the "Premium Shells" section of the website. - 30 Day Return Policy for these types of shells

    Please see policy for the type of shell you purchased below. Please contact customer service if you are unsure which type of shell you purchased.

    1) Personalized/Custom Shells

    No Refunds or Exchanges

    We do not offer refunds or Exchanges for Personalized/Custom Shells. Due to the custom printing process you have 2 hours to accept or reject your art work prior to printing. This is a custom printed shell and due the custom nature of this product all sales are final.

    2) Solids/Pattern Shells

    Premium Sidekick Shells 30 Day Return Policy

    Your request for a return must be within 30 days of placing your order. We do not allow returns after 30 days.

    • 1.  Contact Customer Service - If your request is within 30 days of purchase please contact customer service at 1-(888) 513-1213 or sidekickshells@skinit.com to request an RMA number and a UPS (ERL) Electronic Return Label.
    • 2.  RMA & ERL - You will receive your (ERL) Electronic Return Label via email 24 to 48 hours after contacting customer service. Please put this label on the box your shell came in and drop it off at your nearest UPS shipping center.
    • 3.  Service Center - (ERL) Electronic return labels can take up to 5 to 7 business days to arrive at our service center.
    • 4.  Customer Service/Refund - Customer Service will provide a refund back to your credit card within 24 to 48 hours of receiving the (ERL).
    • 5.  Process Timeline
      • a.  Customer Service/Process ERL Request - To send you an (ERL) can take up to 24 to 48 hours.
      • b.  ERL - Approximate return shipping time can be 5 to 7 days depending from where your (ERL) is being sent from.
      • c.  Service Center /Refund - 24 to 48 hours to process (ERL) return. Refund processed.
      • d.  Timeline - Total process can take up to 10 to 12 days.

    Refund Timeline

    Note: Total process can take up to 10 to 12 days
  • What forms of payment do you accept?

    Credit Cards
    Skinit.com employs a method of interaction with our visitors that does not compromise credit card information. Skinit.com takes every measure to ensure the security of our online system. Skinit.com accepts Visa, MasterCard, American Express; and Discover; credit card payments. You can shop with confidence knowing our website assures online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted, or altered.

    Pin Cards

    Skinit.com also accepts Pin Cards which can be purchased at a T-Mobile retail store. These Pin Cards can be used to redeem shells on this website.

Shipping:

  • When will my order ship?
    There can be a variance in the length of the production process depending on a variety of factors, but here is what the typical timeline for an order looks like:

    UPS Mail Innovations

    If you selected UPS Mail Innovations as your shipping method you can track your order at the link below:

    http://www.ups-mi.net/packageID/ Mail Innovations Shipping Process



    UPS Mail Innovations (UPS MI) has been a National Account of the United States Postal Service (USPS) business partner segment since 1997. Through this work-share partnership, we provide global mail services. The program works like this: UPS MI picks up the mail, processes (sorts) and transports your mail to the USPS. Then: The USPS accepts your mail piece and makes the final delivery to your mailing address. United States Postal Service(r) is a registered trademark and Delivery Confirmation(tm) is a trademark of the United States Postal Service. Keep in mind that international orders will typically require longer shipping times than domestic orders due to customs requirements and other international shipping regulations. UPS If you selected ground, next day or second day shipping you can track your order at the link below:
    http://www.ups.com/tracking/tracking.html
  • How will my order be shipped?
    All orders are shipped through UPS Mail Innovations, unless you have selected UPS Next-Day Air, Second-Day Air, or Ground. The length of time it will take to receive your order depends on which shipping option you use, with Next-Day Air being the fastest and Mail Innovations being the slowest.
  • How much does shipping cost?
    The price for shipping varies based on the items and item quantities in your cart. When you check out you will be presented with a final review page before you are charged detailing all shipping, handling, and taxes which are in addition to the price of the Shell.

Website:

Customer Service: